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Gift Card is displaying as ‘Not Sold’

As our Gift Cards are sold across multiple channels, you will need to contact the original point of sale in order for them to verify the purchase and process a request for activation.

  • For cards purchased from Event Gift Shop (or Experiencethis), please start a conversation, selecting ‘Gift Cards & Vouchers’
  • For cards purchased from one of our Cinemas, please contact the cinema (either in person or by starting a conversation, selecting 'Contact A Cinema')
  • For cards purchased from one of our third party retailers (e.g. Coles, Woolworths, Myer, Australia Post), you will need to contact the original retailer directly. Unfortunately we cannot handle these requests on your behalf as this process is managed by a third party distributor, who require the retailer to first verify the transaction. Third party Gift Cards are easily identified as they carry two barcodes on the back of the card. 
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