Start a conversation

How do I contact Event Cinemas?

Event Cinemas can be contacted through our online support portal. Simply ‘start a conversation’ and a team member will reply to your email as soon as possible.

Contact our HQ team for assistance with the below types of enquiries.

  • Cinebuzz membership enquiries
  • Ticketing enquiries (including refund requests for sessions that have passed and cannot be swapped)
  • Gift Card and Voucher enquiries.

Our HQ team work standard business hours (Monday-Friday, 9am-5pm). You can contact them HERE. Be sure to select the correct department for your enquiry so that you receive the quickest possible response.

If you have an urgent enquiry (examples below), we recommend contacting your local cinema team directly for assistance HERE. Please check the website for up to date local cinema trading hours. The team will respond as soon as they can.

  • Booking Swap request – if your booking has not passed
  • Lost property
  • Cinema location-specific question
Choose files or drag and drop files