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Event Gift Shop

  • Postage options and delivery timelines

    Orders sent my post will be processed for despatch within 1-2 business days and delivery times will vary based on the postage method selected during checkout: •  Registered Post: 5-10 business days (r...

  • Why can't I log in to Event Gift Shop?

    Please note that your Cinebuzz account does not extend for use on Event Gift Shop as these are separate departments. As such, you will need to create a new Event Gift Shop account during checkout if y...

  • Earning Cinebuzz points for Voucher and Gift Card purchases

    Whist Event Gift Shop orders do not qualify to earn Cinebuzz points, you may be eligible to earn points when redeeming gift cards and vouchers for admissions.  Check out how to earn Cinebuzz points he...

  • How to change account details

    Once you’ve logged into your Event Gift Shop account, click your name in the top right corner. Click ‘Update’ to save after you’ve made any changes. ...

  • Delayed/custom delivery date

    You can nominate a preferred delivery date for digital products by deselecting the 'Send Immediately' option during checkout. This cannot be amended once the order has been processed. Please consider ...

  • Orders not yet delivered

    Digital product orders are generally delivered within a few minutes of the nominated delivery time, however we do ask for you to allow up to an hour during peak periods. Note that some email clients h...

  • Postage and Handling fees

    For orders sent by post, we use traceable postage methods in order to protect your order and minimise risk of your product being lost or stolen in transit. As our Gift Card and Voucher products are ac...

  • Wrong delivery address provided for an order

    It’s very important that you enter correct recipient details for your order (whether for a postal order or when delivered by email) as we will send to the details that you have provided.  Delivery add...