How do I contact Event Cinemas?

Event Cinemas Australia Customer Service can be contacted through our online support portal. 

1. Visit: https://support.eventcinemas.com.au/support/home and select 'Submit a ticket' in the top right hand corner.

2. In the dropdown menu, select what type of assistance you require.

3. Fill in all details and submit your support ticket. You will receive an email confirmation once your request has been submitted. This will include your unique ticket support ID #.

4. A team member will reply to your email as soon as possible. 

Which online support type should I select?

Contact our Australian Customer Service team for assistance with the below types of enquiries. 

Online Booking Enquiry - select this option for assistance with your online booking:

• Booking Swap Request
• Refund Request
• Resend an Online Booking Confirmation Email
• Charge Enquiry
• Tax Invoice Request
• Technical Issues when attempting to book on website

Gift Cards & Vouchers - select this option for assistance with gift card and voucher products:

• Redemption Assistance
• Expiration Enquiry
• Donation Request
• Online Gift Shop Order Enquiry

Cinebuzz - select this option for assistance with your Cinebuzz membership:

• Reset Login
• Update Account Details
• Missing Points
• Multiple Accounts
• Member Offer Enquiry
• Email Subscription
• Account Activation or Cancellation
• Missing/Stolen/Lost Cards

General Ticketing Enquiry - select this option for assistance with general film, tickets and cinema related questions:

• Scheduling/Programming
• Film Info and Ratings
• Ticket Types
• Experience Types
• Pricing

Cinema Experience - select this option for assistance from a venue relating to:

• Lost Property
• Employment
• Food and Beverage
• Experience Feedback
• In-store Purchase
• Site Accessibility
• Group Bookings/Birthday Party/Event

Cinebuzz On Demand - select this option for assistance with our online streaming platform:

• Missing a Rental Purchase
• Trouble Streaming a Rental
• General Streaming Query

Moonlight Cinemas - for Moonlight Cinemas enquiries contact our Moonlight team HERE

Event Cinemas New Zealand - for New Zealand enquiries contact our NZ team HERE

Our HQ Customer Service team work standard business hours (Monday-Friday, 9am-5pm). If you have an urgent enquiry, we recommend visiting your local cinema for assistance. Please check the website for up to date local cinema trading hours. 

FAQs - Frequently Asked Questions

If you have not checked our FAQs, the answer to your request may be found there. You can access these HERE.

Otherwise our team will respond to your request as soon as they can.