How do I contact Event Cinemas?

Modified on Tue, 5 Aug at 1:58 PM

Event Cinemas Australia - contact our AU team HERE

Moonlight Cinemas - contact our Moonlight team HERE

Event Cinemas New Zealand - contact our NZ team HERE

Our HQ Customer Service team work Monday-Friday, 9am-5pm. If you have an urgent enquiry outside of these hours, we recommend visiting your local cinema for assistance.

If you have not checked our FAQs, the answer to your request may be found there. You can access our FAQs HERE.

Otherwise our team will respond to your online support request as soon as they can. To submit your request:

1. Visit the relevant link above to submit an email enquiry.

2. In the dropdown menu, select what type of assistance you require.

3. Fill in all details and submit your support ticket. You will receive an email confirmation once your request has been submitted. This will include your unique ticket support ID #.

4. A team member will reply to your email as soon as possible.

Which online support type should I select?

Contact our Customer Service team for assistance with the below types of enquiries.

Online Booking Enquiry - select this option for assistance with your online booking:

Booking Swap Request
Refund Request
Resend an Online Booking Confirmation Email
Charge Enquiry
Tax Invoice Request
Technical Issues when attempting to book on website

Gift Cards & Vouchers - select this option for assistance with gift card and voucher products:

Redemption Assistance
Expiration Enquiry
Donation Request
Online Gift Shop Order Enquiry

Cinebuzz - select this option for assistance with your Cinebuzz membership:

Reset Login
Update Account Details
Missing Points
Multiple Accounts
Member Offer Enquiry
Email Subscription
Account Activation or Cancellation
Missing/Stolen/Lost Cards

General Ticketing - select this option for assistance with general film, tickest or cinema related questions:

Scheduling/Programming
Film Info and Ratings
Ticket Types
Experience Types
Pricing

Cinema Experience - select this option for assistance from a venue relating to:

Lost Property
Employment
Food and Beverage
Experience Feedback
In-store Purchase
Site Accessibility
Group Bookings/Birthday Party/Event