Please note a booking cannot be swapped once the booked session time has passed.
You will need to make a new booking for the correct session. You can then request a refund for your incorrect purchase. Follow the below steps to get this resolved.
1. Make a new booking with us for the correct session you will be attending
2. Then request a refund for the original purchase that you have not attended and not collected in store.
3. Submit your refund request HERE.
3. Be sure to include a copy of your correct and incorrect purchase for review.
If your booked session is more than 2 hours away, you may be able to swap your booking through our self-serve swap option. For more information, read I booked the wrong date, time or film online and the session start time is more than 2 hours away. Can I refund or exchange?
You can find the Refund and Return policy HERE
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