Where is my order?

Modified on Wed, 27 Mar 2024 at 03:19 PM

Digital Email Orders

Digital product orders are generally delivered within a few minutes of the nominated delivery time, however we do ask for you to allow up to 2 hours during peak periods. Note that some email clients have strong or sensitive security filters which might prevent the email from landing in your inbox; for this reason, be sure to check your junk or spam folder. 

You can resend your digital order yourself through your Event Gift Shop online account. When logged into your Event Gift Shop account (Desktop only) go to the 'Your Details' section, accessed near the account holder name (next to logout button). Then 'View previous orders' and select the order you wish to change/resend and you will have the ability to edit email addresses and resend digital vouchers as you wish. 

Physical Postage Orders

For orders sent by post, please ensure you’ve allowed enough time for delivery in line with our delivery timelines. Orders sent by post are processed for despatch weekly. Estimated delivery time:

  • Express Post: 3-10 business days*

For orders sent by post, we use traceable postage methods in order to protect your order and minimise risk of your product being lost or stolen in transit. As our Gift Card and Voucher products are active upon sale, it’s important for us to be able to verify delivery status where required.

*Australia Post advises due to current conditions to expect additional delays to their usual guarantee. Details can be found HERE

If you have not received your order following the standard delivery window, please click HERE and get in touch so that we can assist further. 

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